Refund and Returns Policy

Refund and Returns Policy

Last updated: August 7, 2025

Our website provides radiology services exclusively online (appointments, results submission, medical interpretations, etc.); therefore, we are committed to ensuring transparency and fairness in our relationship with patients purchasing these services.

Nature of Services

The services offered on this website are medical services, and according to current legislation (Government Emergency Ordinance no. 34/2014 on consumer rights), services involving medical procedures performed at the explicit request of the patient cannot be refunded once performed.

Refunds are possible in the following situations:

• Duplicate payment (by mistake or technical error): If payment has been made twice for the same service, the additional amount will be fully refunded.

• Payment made, but service not provided (e.g., the appointment was not processed and the interpretation was not delivered): In this case, the patient may request a full refund.

• Service cancellation before provision: If the patient wishes to cancel the order and the appointment or image processing has not yet been performed, a full refund may be requested. The request must be sent in writing, via email, at least 24 hours before the scheduled appointment time.

• Error by the provider (e.g., wrong file transmitted, delivered service does not match the order): In this case, the patient is entitled either to a correction of the service or a refund of the cost.

Refunds that are not possible:

• If the service has already been fully provided (e.g., the image has been interpreted and the result delivered), the cost cannot be refunded.

• If the cancellation request is made after the scheduled appointment time or after the service processing has started.

• If the patient does not provide correct data required for service delivery (e.g., incomplete images, missing referral form) and does not respond to requests for completion.

How to request a refund

To request a refund, please send an email to office@xvision-rx.ro including the following information:

• Full name

• Order date

• Type of service purchased

• Reason for the request

• Proof of payment

All requests will be reviewed within 5 business days, and if approved, the refund will be processed within 7 business days from confirmation, using the same payment method initially used.